tbaej Responsible Gaming

Our Commitment to Responsible Gaming

tbaej is committed to providing an entertaining, fair and safe gaming environment for every player in Bangladesh. We believe gaming should be a leisure activity — never a financial burden or a source of personal distress. This page explains the tools and policies we have put in place to support responsible gaming across our entire platform.

We understand that a small number of players may develop difficulties with gambling at some point in their lives. Our approach is to identify those players as early as possible and provide meaningful, actionable support — not simply redirect them elsewhere. Every tool described on this page is available free of charge to all registered tbaej players.

tbaej monitors player activity for signs of problematic behaviour, including unusual deposit patterns, extended play sessions and rapid loss-chasing. Where our systems flag a concern, our support team will reach out proactively. We take an active role in keeping our players safe — not a passive one.

Your Safety Tools at a Glance

Age Restriction — 21+ Only

We perform age-verification checks at registration using the identity details you provide. Where we have reason to suspect a player may be under 21, we will suspend account access pending submission and review of valid age-verification documentation. Any winnings generated by an underage player will be forfeited in full.

Parents and guardians sharing devices with children are strongly advised to enable parental controls and keep their tbaej login credentials private at all times. If you believe a child has accessed tbaej using your account, contact us immediately at [email protected] so we can act without delay.

Responsible Gaming Tools — How to Use Them

All of the following tools are available to every registered tbaej player at no cost. You can activate them through your account settings or by contacting our support team at [email protected]. We encourage you to set preventative limits before you feel you need them — that is the hallmark of smart, responsible play.

Deposit and Spending Limits — Stay in Control

One of the most practical responsible gaming tools is a personal deposit limit. Once you reach your cap — whether daily, weekly or monthly — tbaej will not allow further deposits until the limit period resets. This removes impulsive top-ups made under emotional pressure or after a loss.

• Daily deposit limit — resets at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly deposit limit — runs Monday 00:00 BST to Sunday 23:59 BST.
• Monthly deposit limit — runs from the first to the last day of each calendar month.
• Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the higher cap becomes active.

To set or update your deposit limits, log in to your tbaej account and go to Account Settings, or email [email protected]. We will process your request within one business day.

Self-Exclusion — Taking a Longer Break

Self-exclusion is for players who feel they need a more significant break from gaming. Unlike a cooling-off period, it is a formal commitment — once active, your account is locked for the full exclusion period and cannot be reversed, regardless of how you feel later.

tbaej offers the following self-exclusion periods. To request exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number:

• 1 month — a short but firm reset for players who need a defined break.
• 3 months — ideal during periods of financial stress or personal difficulty.
• 6 months — extended time to develop healthier daily habits away from gaming.
• 12 months — a full year for players who need substantial time before reassessing.
• Permanent — an irreversible closure for players who wish to leave tbaej for good.

During any active self-exclusion, you are not eligible for bonuses or promotional offers. Any bonus balance at the time of exclusion will be forfeited. Your real-money balance will be returned to your registered payment method after completion of required verification checks.

Time-Out and Cooling-Off Periods

If you need a break but are not ready for a full self-exclusion, a cooling-off period may be right for you. During a cooling-off, your account is suspended — you cannot log in, deposit, place bets or receive promotional communications. It is a clean pause with no permanent consequence.

Available cooling-off durations are 24 hours, 48 hours, 7 days and 30 days. At the end of the period, your account reactivates automatically unless you convert the cooling-off into a formal self-exclusion. We recommend using this time to reflect on your habits and consider whether additional limits or support would benefit you.

Recognising a Gambling Problem

Problem gambling can affect anyone — regardless of income, background or experience level. Many people continue gambling long after it stops being enjoyable because of guilt, habit or financial pressure. Honest self-reflection is the first step. Ask yourself:

• Do you spend more time or money gambling than you originally planned?
• Do you gamble to escape worry, stress or feelings of sadness?
• Do you chase losses by playing more to try to win back money you have lost?
• Have you borrowed money or sold belongings to fund your gambling?
• Have you lied to family or friends about how much you gamble or how much you have lost?
• Do you feel restless or irritable when you try to cut back or stop gambling?
• Has gambling caused problems with your relationships, work or financial responsibilities?

If you answered yes to two or more of these questions, your gambling may be causing harm. Do not wait for things to worsen — contact our support team at [email protected] or activate self-exclusion through your account settings right away.

Tips for Playing Safely at tbaej

Even if you have never experienced gambling-related difficulties, these habits will help you stay in control and keep gaming at its most enjoyable:

• Set a budget before you start and treat it as the cost of entertainment — not money you expect to recover.
• Take regular breaks during your session. Step away from the screen, drink some water and reassess how you feel before continuing.
• Never gamble when you are under the influence of alcohol or medication, or when you feel emotionally distressed or fatigued.
• Review your tbaej activity history each week to see how much time and money you have spent. Awareness is the first step to staying in control.
• Balance gaming with other leisure activities. Gaming should be one of many enjoyable pastimes, not your sole source of entertainment.
• Remember that every game outcome on tbaej is determined by a certified RNG. No strategy or pattern guarantees a win — play for fun, not to beat the house.

Protecting Minors

tbaej takes the protection of minors extremely seriously. We operate a strict 21+ policy and will never knowingly allow an underage person to access our platform. Parents and guardians who share devices with children are strongly advised to enable device-level parental controls and to keep their tbaej credentials private and secure at all times.

If you suspect a minor has accessed tbaej — through your account or by creating their own — report it immediately by emailing [email protected]. Include as much detail as possible. We investigate all reports confidentially and take immediate action when a breach of our age policy is confirmed.

Get Help — Contact Support

If you are struggling with your gambling, please reach out. There is no judgment at tbaej — our team is here to help, not to pressure you to keep playing. Whether you need to activate a tool, request an exclusion or simply talk through your concerns, we are available every day of the week.